Returns & Refund
If you change your mind about any items purchased you can return them to us.
Zepper Store will not entertain claims for damage, shortages etc., under any circumstances, after delivery has been accepted by the Party. Only Manufacturing defects will be entertained.
Zepper Store shall not be liable for any loss or damage to the shipment if it is caused due to act of God, shipper fault, Force Majeure occurrence of any cause beyond the control of Zepper Store including strikes, riots, political and other disturbances, fire, accident of the vehicle carrying the goods, explosions, extremist act, bandh, floods etc.
All exchange requests must be made within 7 days from the date of receipt of goods by the customer.
Please email us at [email protected] informing us of your intention to exchange before sending anything back.
If you are unhappy with the Size of the apparel ordered, you can exchange it for another Size provided the required size is in stock with us and the exchangeable item/s are in their original condition, in their original packaging complete with all tags, instructions and are in resalable condition.
For items being exchanged, we will arrange for a ‘Return Pick up and Exchange’ for Pincodes where this service is available. For Pincodes not serviced by this facility, the customer will have to courier the items back to us. Once we receive the item to be exchanged, we will courier the requested exchange product/s to the Customer. Rs.75 will be charged for the reverse pickup. If you self ship the items, there will be no charge for the exchange.
Defective merchandise will be replaced/exchanged with new merchandise of the same size/style as the defective merchandise based on stock availability.
The item/s to be returned should be unworn, unwashed and undamaged. Discounted and Sale items cannot be returned. Items have to be shipped back by the customer at their cost. Once we receive the product/s, the amount to the extent of the value of the product being returned will be added to the Customer’s online account on the www.zepper.in website as Store Credit. This Store Credit can be used by the Customer against future purchases.
Refunds will be provided only if we are unable to provide a replacement/exchange of the product in case the product is damaged or defective. Refund will not be provided in case the product is disliked by the customer. In case of phone covers, if a wrong phone model is ordered by the customer, no exchange/refund shall be made. In such a case, only Store Credit on our website www.zepper.in will be provided on return of the product. Return shipping to be arranged by the customer.
Damages due to neglect, improper usage or application will not be covered under our Returns/Exchange Policy. This will be ascertained at our sole discretion.
For items on Sale, Discounted Items and items on Special Offers, we do not accept any exchanges or returns.
Intellectual Property Rights
All and any intellectual property rights in connection with the products shall be owned absolutely by the Company.
Law and Jurisdiction
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Kolkata.
You agree to indemnify, defend and hold harmless the Company, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages or costs arising from your use of this website, your breach of these Terms of Service, or infringement of any intellectual property right.
Violation & Termination
You agree that the Company may, in its sole discretion and without prior notice, terminate your access to the website and block your future access if we determine that you have violated these Terms of Service or any other policies. If you or the Company terminates your use of any service, you shall still be liable to pay for any service that you have already ordered till the time of such termination.
If you have any questions, comments or requests regarding our Terms of Service or the website please contact us at [email protected].